Frequently asked questions
What's the quality and how fresh are the products?
The products are packing in our warehouse in the day of your delivery. The eBag.bg trucks are specially equipped with refrigerated compartments in order to maintain the quality of the products and keep them fresh.
Can I count on good service?
Our delivery staff is from the few people you let in your home. Because of that we've gathered a team from enthusiastic young people who will deliver your order with a smile. Don't hesitate to ask them to bring the bags into your home. You can always count on us.
When can I receive the order and what's the cost of delivery?
We make deliveries every day between the hours 09:00 and 23:00 as you choose the best time slot for you.
Price of delivery is fixed:
- paying online by debit or credit card: 2,50 lv.
- paying on delivery in cash: 4,50 lv.
We accept orders every day. Orders made before 19:00h can be delivered in the same day.
Full information about the slots you can see here.
What payment methods are offered by the online store?
You can pay for your order in 6 ways - on delivery;
- online by debit or credit cart using Borica system;
- online with epay.bg;
- online by transcard;
- online with PayPal;
- with food vouchers;
Important!* Borica's system doesn't accept
paying by American Express
* When paying by PayPal you pay a tax 4% of the order value
* Price for delivery when paying on delivery is 4.50 lv, when payed online by car is 2.50 lv
* You can user food vouchers here
Why I can't see some time slots for the delivery day I choose?
In case some of the time slots for the day you choose are not visible when finalizing your order that means that those slots are busy. In order to deliver your order in time good planning for all daily orders is necessary so with maximum business a specific time slot it is not shown for that day.
Can I cancel my order?
Yes, you can cancel an order before 09:00 in the morning of the delivery day you had specified.
Are the product prices higher than in supermarkets?
The products in the online shop are offering at supermarket prizes and every Thursday you can find new promotions.
Can I order via phone?
No, it's not possible. You can make an order only through the online platform.
Can I ask for an exact delivery hour?
We will deliver the order in the time slot that you have chose but can not guarantee exact deliver hour. Our delivery guys have curtain schedule and routes which have to be completed.
There are products which are out of stock. What to do?
We can replace the missing products with similar ones as price - quality or we can remove them from the order and final bill. When you choose the delivery slot you can view and select these option.
There are missing products in my order for which I wasn't informed in advance?
In this case, please contact us as soon as possible (24 hours) after the delivery, so we can make an additional delivery are to be compensated.
There are products with bad quality or exceeded expiry date?
In this case, please contact us as soon as possible (24 hours) after the delivery, so we can change the product and return it to the producer.
Why the orders are packing in so many bags?
Our packing team has an instructions to arrange the products by categry so we can keep the good quality during the transportation.
What happens when there's a difference in the weight of the ordered and received products?
If there is a different in the weight of the products amounting to more than 0.50 lv, you will receive a promo code for a discount in your email or we will refund the amount.
How do we transport the frozen products?
All frozen products are transporting to the customer in thermal boxes with dry ice, in order to keep appropriate temperature.