Delivery area
All orders are delivered with refrigerated trucks, registered in BFSA
(Bulgarian Food Safety Agency)
Delivery time slots
Online grocery store eBag.bg
is delivering groceries
to your doorstep every day
from 08:00 to 23:00h.
All orders are delivering in
1-hour delivery slot which you choose.
Delivery the same day
for orders in the regions:
Sofia - in 3 hours
after the order is placed.
Plovdiv - in 5 hours
after the order is placed.
faster
delivery
* Important! In case you can't see some of the time slots for the day when you finalize your order
means that those slots are busy due to full capacity.
Delivery price
Free shipping
on orders over 100 lv.
2 . 50 lv.
* For orders from 60.00 lv. to 99.99 lv.
4 . 50 lv.
* For orders from 10.00 lv. to 59.99 lv.
Delivery price for orders paid online, cash, by card on delivery or with food vouchers
Minimal order value: 10 lv. in Sofia and Plovdiv
Minimal order value: 30 lv. in Bankya, Pernik, Novi Iskar, Bozhurishte, Kostinbrod, Elin Pelin, Elin Pelin Station, Ivanyane, Pancharevo, Kokaliane, German, Bistritsa, Vladaya, Dragichevo, Rudartsi, Kladnitsa, Delta Hill, Voluyak, Mramor, Mirovyane, Marchaevo, Malo Buchino, Lozen, Kazichene, Krivina, Chelopechene, Botunets, Kremikovtsi, Svetovrachene, Chepintsi, Negovan, Dobroslavtsi, Ravno Pole, Musachevo, Gorni Bogrov, Dolni Bogrov, Novi Han, Yana, Seslavtsi, Prolesha, Herakovo, Markovo, Belashtitsa, Branipole, Yagodovo, Krumovo, Parvenets, Brestnik, Tsaratsovo, Trud, Krislovo, Kalekovets, Zhelyazno, Voivodinovo, Rogosh and Skutare.
Return and replace of products
Out of stock
products
In case of missing products in orders due to lack of availability, some of them can be replaced with similar ones by our packing team.
Product replacement policy
Missing product in
your order
In case of missing product in your order we can arrange a new delivery or the price for the product can be refunded.
Contact us
Products with bad quality or short
expiry date
In case of received product with bad quality or short expiry date we can replace the product or it can be returned and the price will be refunded.
Contact us
* Important! Complaints about missing products and low quality products are accepted within 24 hours
after the delivery on email: helpme@ebag.bg or phone: 0700 88 150 or 02 442 0126